I never charged a customer for something they did not receive. Like so many other business owners, I believe in being both considerate and honest with my customers. After waiting 1/2 hour, the manager refused to see us. She tried to justify this by 'making up a rule' and declaring it to be policy.

Still, they insisted upon charging us for an overnight stay we did not receive. They had plenty of available rooms and we caused them no loss. The person at the check-in desk said we would have to pay for the day we didn't stay. This was in middle off the week, in middle of the summer and the Casino was nearly empty. I didn't realize that their program automatically changed the arrival date to today's date until we arrived.

I went back to modify the reservation with two queen size beds. I have some experience making reservations this way, and after the first attempt, I realized the room had only one king bed. This time I chose to make reservations on line. The rooms were just OK and the payout on their slots horrible, but we like the large pool area. No honest business owner would 'rip off' a customer like this just because they could get away with it.

Quechan casino hotel reservations